Card Dispute Specialist

4 tygodni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat
About the Role

We are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.

Key Responsibilities:

  • Manage case handling and normal production tasks.
  • Handle errors, perform corrections, and investigate root causes.
  • Translate local language communications to English.
  • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
  • Support customers in minimizing losses related to third-party fraud with payment cards.
  • Report incidents in your area and maintain compliance in all actions.

Requirements:

  • Fluent in Swedish and English (speaking and writing).
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way.
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
  • Previous experience with payment products/card industry or services.
  • Relevant educational background, Financial, Commercial, legal.
  • Experience in customer service or BPO environments.

What We Offer:

  • Work from home.
  • Mobile phone/Internet subsidy.
  • Trainings and courses.
  • Sports benefits.
  • Entertainment events for employees.
  • Medical insurance.
  • Pension scheme (PPK).
  • Competition Award.
  • Life, accident & critical illness Insurance.
  • Paid Sick Leave.
  • Referral bonus.
  • 20/26 days of holiday.

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