Junior Card Dispute Specialist
1 miesiąc temu
We are seeking a detail-oriented and analytical Junior Card Dispute Specialist to join our team in Krakow, Poland. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.
Key Responsibilities- Manage case handling and normal production tasks, including error correction and root cause investigation.
- Translate local language communications to English and handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
- Support customers in minimizing losses related to third-party fraud with payment cards and report incidents in your area while maintaining compliance in all actions.
- Document work accurately in various IT systems, maintaining the four-eye principle where necessary, and participate in audits as a process specialist and deliver required data.
- Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments, and coordinate with vendor partners to ensure seamless service delivery.
- Fluent in Finnish and English (speaking and writing) with additional language skills a plus.
- Experience handling customer applications and administrative tasks in a professional, positive, effective way would be an asset.
- Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
- Previous experience with payment products/card industry or services would be an asset.
- Relevant educational background, Financial, Commercial, legal, with a Bachelor's degree or similar would be an asset.
- Experience in customer service or BPO environments would be an asset.
- Work from home
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Referral bonus
- 20/26 days of holiday
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