Junior Card Dispute Specialist
2 tygodni temu
We are seeking a detail-oriented and analytical Junior Card Dispute Specialist to join our team in Krakow, Poland. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.
Key Responsibilities- Manage case handling and normal production tasks, including error correction and root cause investigation.
- Translate local language communications to English and handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
- Support customers in minimizing losses related to third-party fraud with payment cards and report incidents in your area while maintaining compliance in all actions.
- Document work accurately in various IT systems, maintaining the four-eye principle where necessary, and participate in audits as a process specialist and deliver required data.
- Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments, and coordinate with vendor partners to ensure seamless service delivery.
- Fluent in Finnish and English (speaking and writing) with additional language skills a plus.
- Experience handling customer applications and administrative tasks in a professional, positive, effective way would be an asset.
- Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
- Previous experience with payment products/card industry or services would be an asset.
- Relevant educational background, Financial, Commercial, legal, with a Bachelor's degree or similar would be an asset.
- Experience in customer service or BPO environments would be an asset.
- Work from home
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Referral bonus
- 20/26 days of holiday
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Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams.Key ResponsibilitiesManage case handling and normal production tasks,...
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Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.Key ResponsibilitiesManage case handling and...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented and analytical Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.Key ResponsibilitiesManage case...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.Key ResponsibilitiesManage case handling and...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production...
-
Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key Responsibilities:Manage case handling and normal production tasks.Handle errors,...
-
Junior Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to handle case investigations, customer communications, and collaborate with various internal teams. The ideal candidate will have a knack for translating communications, maintaining compliance, and supporting process improvements.Key ResponsibilitiesManage case handling and normal...
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Card Dispute Resolution Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks, including...
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Card Dispute Resolution Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team in Krakow, Poland. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks, including handling...
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Card Dispute Resolution Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks, including...
-
Card Dispute Resolution Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks, including...
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Card Dispute Resolution Specialist
5 dni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Resolution Specialist to join our team at Majorel Poland Global. As a Card Dispute Resolution Specialist, you will handle case investigations, customer communications, and collaborate with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks, including error...
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Card Dispute Resolution Specialist
1 tydzień temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to handle case investigations, customer communications, and collaborate with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks.Handle errors, perform corrections, and investigate root causes.Translate local language communications to...
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Card Dispute Resolution Specialist
1 tydzień temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Resolution Specialist to join our team at Majorel Poland Global. As a Card Dispute Resolution Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production...
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Card Dispute Resolution Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key ResponsibilitiesManage case handling and normal production tasks.Handle errors,...
-
Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve card disputes.Key ResponsibilitiesManage case handling and normal...
-
Card Dispute Specialist
2 tygodni temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with internal teams to resolve disputes related to payment cards.Key ResponsibilitiesManage case...
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Junior Card Dispute Specialist
1 tydzień temu
Kraków, Lesser Poland Majorel Poland Global Pełny etatAbout the RoleWe are seeking a detail-oriented Junior Card Dispute Specialist to join our team at Majorel Poland Global. As a key member of our customer service team, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key Responsibilities:Manage case handling and normal production...
