Card Dispute Resolution Specialist
2 tygodni temu
We are seeking a highly skilled Card Dispute Resolution Specialist to join our team at Majorel Poland Global. As a Card Dispute Resolution Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams. Your key tasks and responsibilities will include managing case handling and normal production tasks, handling errors, performing corrections, and investigating root causes. You will also be responsible for translating local language communications to English, handling customer communications and support via email and/or telephone according to KPIs and agreed SLAs, and reporting incidents in your area and maintaining compliance in all actions.
About Us:
Majorel Poland Global is a leading provider of customer experience solutions, and we are committed to delivering exceptional service to our clients. We offer a dynamic and supportive work environment, where you will have the opportunity to develop your skills and advance your career. As a Card Dispute Resolution Specialist, you will be part of a team that is dedicated to providing excellent customer service and resolving complex issues efficiently.
Key Requirements:
To be successful in this role, you will need to be fluent in Danish and English (speaking and writing), with additional language skills being a plus. You will also need to have experience handling customer applications and administrative tasks in a professional, positive, and effective way. You should be able to communicate and explain the 'why' behind complex issues, think analytically, and detect risks. Previous experience with payment products/card industry or services would be an asset, as would a relevant educational background in a field such as finance, commerce, or law.
What We Offer:
As a Card Dispute Resolution Specialist at Majorel Poland Global, you will enjoy a competitive salary and benefits package, including hybrid working options, mobile phone and internet subsidies, training and courses, sports benefits, entertainment events for employees, medical insurance, pension scheme, competition award, life, accident, and critical illness insurance, paid sick leave, and referral bonus. You will also have the opportunity to develop your skills and advance your career in a dynamic and supportive work environment.
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
About Next Benefits:
We offer a range of benefits to support your well-being and career development, including hybrid working option, mobile phone/internet subsidy, trainings and courses, sports benefits, entertainment events for employees, medical insurance, pension scheme (PPK), competition award, life, accident & critical illness Insurance, paid Sick Leave, and referral bonus. We also offer 20/26 days of holiday.
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