Card Dispute Resolution Specialist

6 dni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat
About the Role

We are seeking a detail-oriented Card Dispute Specialist to handle case investigations, customer communications, and collaborate with various internal teams.

Key Responsibilities:
  • Case Handling and Problem-Solving:
    • Manage case handling and normal production tasks.
      • Handle errors, perform corrections, and investigate root causes.
        • Translate local language communications to English.
          • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
            • Support customers in minimizing losses related to third-party fraud with payment cards.
              • Report incidents in your area and maintain compliance in all actions.
            • Documentation and Compliance:
              • Document work accurately in various IT systems, maintaining the four-eye principle where necessary.
                • Participate in audits as a process specialist and deliver required data.
                  • Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements.
                    • Ensure compliance with all relevant regulations and organizational policies.
                  • Stakeholder Cooperation:
                    • Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.
                      • Coordinate with vendor partners to ensure seamless service delivery.
                    • Team Collaboration and Development:
                      • Cooperate with team members and assist with ad hoc tasks.
                        • Assist and support other team members, including training when applicable.
                          • Participate in agreed projects and development tasks as determined by the manager.
                            • Provide input on process development tasks and other initiatives within the area.
                              • Contribute to workflow changes and process improvements.
                            • Knowledge and Skill Development:
                              • Acquire and maintain in-depth knowledge of organizational products and processes within the service area.
                                • Utilize and stay updated on IT tools and systems used in work processes.
                                  • Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required.
                                    • Maintain a commitment to organizational goals and a can-do attitude.
                                  • Additional Responsibilities:
                                    • Perform any other functions requested by management.
                                    About the Company

Majorel Poland Global is a rapidly growing team in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe.

What We Offer
  • Hybrid working option
    • Mobile phone/Internet subsidy
      • Trainings and courses
        • Sports benefits
          • Entertainment events for employees
            • Medical insurance
              • Pension scheme (PPK)
                • Competition Award
                  • Life, accident & critical illness Insurance
                    • Paid Sick Leave
                      • Referral bonus
                        • 20/26 days of holiday

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