Card Dispute Resolution Specialist

3 tygodni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat

About the Role

We are seeking a detail-oriented Card Dispute Resolution Specialist to join our team at Majorel Poland Global. As a Card Dispute Resolution Specialist, you will handle case investigations, customer communications, and collaborate with various internal teams.

Key Responsibilities

  • Manage case handling and normal production tasks, including error handling, corrections, and root cause investigations.
  • Translate local language communications to English and handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
  • Support customers in minimizing losses related to third-party fraud with payment cards and report incidents in your area while maintaining compliance in all actions.
  • Document work accurately in various IT systems, maintaining the four-eye principle where necessary, and participate in audits as a process specialist and deliver required data.
  • Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments, and coordinate with vendor partners to ensure seamless service delivery.

Requirements

  • Fluent in Swedish and English (speaking and writing) with additional language skills a plus.
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way.
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
  • Previous experience with payment products/card industry or services would be an asset, as well as relevant educational background, Financial, Commercial, legal.
  • Good communication, cooperation, and networking skills, a positive attitude and high work ethic, ability to organize and prioritize tasks effectively, adapt to change, and show flexibility and resilience.

What We Offer

  • Hybrid working option, mobile phone/Internet subsidy, trainings and courses, sports benefits, entertainment events for employees, medical insurance, pension scheme (PPK), competition award, life, accident & critical illness Insurance, paid Sick Leave, referral bonus, and 20/26 days of holiday.

About Us

Majorel Poland Global is part of the Nexi group, with a presence in more than 25 countries, more than 10,000 employees across Europe, and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.

Apply Now

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