Card Dispute Resolution Specialist

3 tygodni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat

About the Role

We are seeking a detail-oriented Card Dispute Specialist to handle case investigations, customer communications, and collaborate with various internal teams. The ideal candidate will have a knack for translating communications, maintaining compliance, and supporting process improvements.

Key Responsibilities

  • Manage case handling and normal production tasks
  • Translate local language communications to English
  • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs
  • Support customers in minimizing losses related to third-party fraud with payment cards
  • Report incidents in your area and maintain compliance in all actions

Requirements

  • Fluent in Swedish and English (speaking and writing)
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way
  • Ability to communicate and explain the 'why' behind and have the ability to think analytically and detect risks
  • Previous experience with payment products/card industry or services would be an asset
  • Relevant educational background, Financial, Commercial, legal

What We Offer

  • Hybrid working option
  • Mobile phone/Internet subsidy
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Pension scheme (PPK)
  • Competition Award
  • Life, accident & critical illness Insurance
  • Paid Sick Leave
  • Referral bonus

About Us

We are Majorel/Teleperformance, a leading global provider of customer experience and business process outsourcing solutions. We offer a dynamic and supportive work environment, where you can grow and develop your skills in a rapidly changing industry.

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