Customer Service Representative
1 dzień temu
We are seeking a highly skilled Customer Service Representative to join our team at W. R. Grace & Co. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities- Provide timely and effective customer service through various communication channels, including phone, email, and in-person interactions.
- Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members as needed.
- Collaborate with internal stakeholders, including sales, order fulfillment, and production teams, to ensure seamless customer experience.
- Process customer orders, manage customer data, and maintain accurate records in our SAP system.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Stay up-to-date with product information, pricing, and promotions to effectively communicate with customers.
- Participate in continuous improvement initiatives to enhance customer service processes and procedures.
- Minimum 2 years of customer service experience in a manufacturing environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Proficiency in SAP or similar CRM systems.
- Fluency in English and French or German, with the ability to communicate effectively with customers and colleagues.
- Competitive salary and bonus structure.
- Opportunities for professional growth and development.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Flexible work arrangements, including remote work options.
- Language courses and training programs to enhance your skills and knowledge.
At W. R. Grace & Co., we value diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds.
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