Customer Service Representative

1 dzień temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

Are you a customer-focused individual with excellent communication skills? Do you have a passion for helping others and providing exceptional service? We are seeking a Consumer Services Representative to join our team at Newell Brands

About the Role:

As a Consumer Services Representative, you will be the primary point of contact for consumers who use our products. You will respond to inquiries, provide product information, and resolve issues in a professional and solution-oriented manner.

Key Responsibilities:
  • Respond to consumer inquiries through various channels, including email, chat, phone, and social media.
  • Provide accurate and timely information about our products and services.
  • Use knowledge of products to ensure accurate information is communicated to consumers.
  • Seek solutions in case of unusual queries or requests.
  • Document information in designated systems for resolving inquiries or complaints.
Requirements:
  • Fluent English (C1/B2) (spoken & written)
  • Good command of MS Word and Outlook
  • Outgoing with excellent communication skills (verbal & written)
  • Empathy and openness for working with consumers
Preferred:
  • Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr)
  • Organizational skills with ability to prioritize
  • Detail oriented
  • Positive attitude and great interpersonal skills, incl. rapport-building and listening
  • Previous experience in user support/helpdesk/customer service will be an asset.
We Offer:
  • Full-time employment contract
  • Customer Service and Product trainings as an integral part of your induction
  • Private healthcare
  • Pension plan (PPE) with company contribution of 3,5%
  • Life insurance
  • Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 24:00
  • LinkedIn online learning with 17,000 courses to choose from
  • Polish/German/English language classes
  • Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
  • Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
  • Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
  • Partly financed Multisport Card or cinema tickets
  • Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
  • Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
  • Employee Referral Program
  • Garaged parking for bicycles in the same building
  • Expectant Parents Gift
  • Additional projects for those hungry for knowledge and development


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