Customer Service Representative

1 dzień temu


Poznań, Greater Poland Newell Brands Pełny etat
Job Title: Consumer Services Representative

We are seeking a highly skilled Consumer Services Representative to join our team at Newell Brands. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:
  • Respond to customer inquiries in a professional and solution-oriented manner, ensuring a consumer-centric outcome.
  • Create and maintain accurate customer information and case management to relay relevant information to the business.
  • Utilize knowledge of products to ensure accurate information is communicated to customers.
  • Seek solutions for unusual queries or requests.
  • Document information in designated systems, including CRM and SAP.
Requirements:
  • Fluent Spanish (C1/B2) and English (C1/B2) language skills (spoken and written).
  • Good command of MS Word and Outlook.
  • Outgoing with excellent communication skills (verbal and written).
  • Empathy and openness for working with consumers.
Preferred Qualifications:
  • Readiness to learn new tools and technologies, including Salesforce, SAP, and Bazaarvoice.
  • Organizational skills with ability to prioritize.
  • Detail-oriented.
  • Positive attitude and great interpersonal skills, including rapport-building and listening.
  • Previous experience in user support/helpdesk/customer service is an asset.
What We Offer:
  • Full-time employment contract.
  • Customer Service and Product trainings as part of your induction.
  • Private healthcare.
  • Pension plan with company contribution of 3.5%.
  • Life insurance.
  • Hybrid working system with flexible hours.
  • LinkedIn online learning with 17,000 courses to choose from.
  • Language classes.
  • Friendly atmosphere and multicultural environment.
  • Discounts on Newell Brands products.
  • Modern office in the city center with well-equipped kitchen.
  • Partly financed Multisport Card or cinema tickets.
  • Corporate Citizenship Philosophies.
  • Give@Newell – paid time-off for charity activities.
  • Employee Referral Program.
  • Garaged parking for bicycles.
  • Expectant Parents Gift.
  • Additional projects for those hungry for knowledge and development.


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