Customer Service Representative
1 dzień temu
We are seeking a highly skilled Consumer Services Representative to join our team at Newell Brands. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities:- Respond to customer inquiries in a professional and solution-oriented manner, ensuring a consumer-centric outcome.
- Create and maintain accurate customer information and case management to relay relevant information to the business.
- Utilize knowledge of products to ensure accurate information is communicated to customers.
- Seek solutions for unusual queries or requests.
- Document information in designated systems, including CRM and SAP.
- Fluent Spanish (C1/B2) and English (C1/B2) language skills (spoken and written).
- Good command of MS Word and Outlook.
- Outgoing with excellent communication skills (verbal and written).
- Empathy and openness for working with consumers.
- Readiness to learn new tools and technologies, including Salesforce, SAP, and Bazaarvoice.
- Organizational skills with ability to prioritize.
- Detail-oriented.
- Positive attitude and great interpersonal skills, including rapport-building and listening.
- Previous experience in user support/helpdesk/customer service is an asset.
- Full-time employment contract.
- Customer Service and Product trainings as part of your induction.
- Private healthcare.
- Pension plan with company contribution of 3.5%.
- Life insurance.
- Hybrid working system with flexible hours.
- LinkedIn online learning with 17,000 courses to choose from.
- Language classes.
- Friendly atmosphere and multicultural environment.
- Discounts on Newell Brands products.
- Modern office in the city center with well-equipped kitchen.
- Partly financed Multisport Card or cinema tickets.
- Corporate Citizenship Philosophies.
- Give@Newell – paid time-off for charity activities.
- Employee Referral Program.
- Garaged parking for bicycles.
- Expectant Parents Gift.
- Additional projects for those hungry for knowledge and development.
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