German Language Customer Service Professional

2 tygodni temu


Gliwice, Silesia, Polska Michael Page Pełny etat

Role Summary: We are seeking a skilled Customer Service Specialist with German to join our international team. In this role, you will be responsible for handling and processing client and technician requests, providing information, and solving technical problems.

Main Responsibilities:

  • Client and Technician Requests: Handle and process client and technician requests via web, phone, or email, utilizing IT systems, including ticketing systems.
  • Technical Support: Provide information and solve basic technical problems, ensuring seamless support to our clients.
  • Remote Support: Offer remote support and coordinate tasks with on-site technicians, ensuring efficient resolution of technical issues.
  • Device Monitoring: Monitor devices in telemetry systems, ensuring proper functioning, and perform remote diagnostics as needed.
  • Task Assignment: Assign tasks to service technicians, ensuring timely completion and high-quality results.
  • Customization: Help customize telemetry systems to meet client needs, providing tailored solutions.

Requirements:

  • Language Skills: Fluency in both German and English.
  • Team Player: A team player who enjoys working with colleagues and is adaptable to changing situations.
  • Communication Skills: Strong communication skills, both spoken and written, with a focus on providing excellent customer service.
  • Technology Interest: Interest in technology, automation, and new innovations.
  • Work Environment: A professional, international work environment with a development path tailored to individual skills and goals.


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