Customer Service Specialist with German Language Expertise
3 tygodni temu
As a key member of our international team, you will be responsible for providing top-notch customer service to our clients worldwide. Your expertise in the German language will be invaluable in this role, allowing you to communicate effectively with clients and resolve their issues in a timely manner.
Key Responsibilities:- Handle and process client and technician requests via various channels, utilizing IT systems and ticketing systems.
- Provide information and solve basic technical problems, ensuring seamless resolution for our clients.
- Offer remote support and coordinate tasks with on-site technicians, ensuring efficient resolution of issues.
- Monitor devices in telemetry systems, ensuring proper functioning, and perform remote diagnostics as needed.
- Assign tasks to service technicians, prioritizing efficiency and effectiveness.
- Help customize telemetry systems to meet client needs, demonstrating a customer-centric approach.
Benefits of this role include:
- Opportunity to work with the German language and expand your cultural knowledge.
- Part of an international team dedicated to delivering exceptional service.
- Adaptable and quick to respond to changes, ensuring a dynamic work environment.
- Strong communication skills, both spoken and written, allowing for effective collaboration.
- Interested in technology, automation, and new innovations, driving your professional growth.
A professional, international work environment awaits you
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