Technical Support Specialist with German Language Expertise

3 dni temu


Gliwice, Silesia, Polska Michael Page Pełny etat

We are seeking a highly skilled Technical Support Specialist to join our team in Germany. This role requires fluency in both German and English, as well as strong communication skills and the ability to adapt quickly to changing situations.

About Michael Page

As a leading recruitment agency, Michael Page offers a unique opportunity to work with clients worldwide and gain valuable experience in the technical support field. Our team is dedicated to providing exceptional service and support to our clients, and we are looking for talented individuals who share our passion and commitment to excellence.

Job Summary

This is a full-time position that involves handling and processing client and technician requests via various channels, including web, phone, and email. The successful candidate will be responsible for providing information and solving basic technical problems, as well as offering remote support and coordinating tasks with on-site technicians.

Key Responsibilities:
  • Handling and processing client and technician requests (via web, phone, or email) and using IT systems (ticketing systems).
  • Providing information and solving basic technical problems.
  • Offering remote support and coordinating tasks with on-site technicians.
  • Monitoring devices in telemetry systems, ensuring they work properly, and performing remote diagnostics.
  • Assigning tasks to service technicians.
  • Helping customize telemetry systems to meet client needs.
Requirements
  • Fluent in both German and English.
  • A team player who enjoys working with colleagues.
  • Adaptable and quick to respond to changes.
  • Strong communication skills, both spoken and written.
  • Interested in technology, automation, and new innovations.
What We Offer
  • An estimated salary of €45,000 - €60,000 per year, depending on experience.
  • A professional, international work environment.
  • A development path tailored to your skills and goals.
  • Specialized training.
  • A benefits package (meal subsidies, private health care, life insurance, cafeteria system, and sports card).
  • A friendly atmosphere and team-building activities.


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