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Game Development Operations Specialist

1 miesiąc temu

Kraków, Lesser Poland Sperasoft Pełny etat

At Sperasoft, we are looking for a highly skilled Game Development Operations Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our game development projects.

Key Responsibilities:
  • Monitoring and Troubleshooting: Proactively monitor online games and related systems to ensure 24/7 service availability. Analyze system health and performance using various tools, and provide critical information to on-call personnel.
  • Troubleshooting and Bug Fixing: Conduct triage and troubleshooting meetings with game development personnel, and implement bug fixes to resolve issues efficiently.
  • Process Documentation: Consult, create, and maintain process documentation to ensure seamless knowledge transfer within the team.
  • Patching and Deployments: Carry out quick patch and build deployments, including post-deployment smoke testing to ensure stability.
  • Reporting: Prepare accurate and timely reports summarizing events and issues affecting game development projects.
Requirements:
  • Technical Support Skills: Experience with game servers and client crashes is essential, along with knowledge of network technologies and GNU/Linux OS.
  • Communication Skills: Excellent written and verbal communication skills are required for effective collaboration with cross-functional teams.
  • Availability: Ability to work in shifts, including nights, weekends, and holidays, is mandatory.
Preferred Qualifications:
  • Monitoring/Analyst Experience: Experience with monitoring and analysis tools is desirable.
  • Technical Support Experience: Technical support experience in an online 24/7 service industry is beneficial.
  • Games Industry Experience: Experience working in the games industry, particularly multiplayer and MMO games, is advantageous.
Benefits:
  • International Team Collaboration: Work with an international team of world-class professionals on exciting and challenging projects.
  • Learning & Development Opportunities: Enjoy learning & development opportunities, including mentoring, lectures, and participation at industry conferences.
  • Sensible Flexible Working Hours: Benefit from sensibly flexible working hours to balance work and personal life.
  • Casual Workplace Environment: Enjoy a casual workplace environment in Krakow downtown, complete with bicycle parking, game zones, and chill-out areas.

Role Information: EN