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Customer Service Representative with Danish and English

1 miesiąc temu

Kraków, Lesser Poland GOLDMAN RECRUITMENT Pełny etat

For Goldman Recruitment, a leading global business services provider, we are seeking a highly skilled and communicative individual to join their team in Kraków. This company is renowned for its dedication to customer satisfaction and innovation, offering a vibrant work environment that emphasizes professional growth and collaboration.

Responsibilities:

  • Efficiently handle and respond to business inquiries and incoming calls,
  • Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources,
  • Process customer requests and ensure data accuracy by updating our database regularly,
  • Keep detailed records of all customer interactions in our ticketing system,
  • Support the deployment and adoption of new IT solutions within the team,
  • Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience,
  • Collaborate with and support team members to help them build their skills and capabilities,
  • Engage in cross-departmental projects, contributing beyond the scope of regular duties.

Requirements:

  • Proficiency in Danish and English at a fluent level (C1) - mandatory,
  • Enthusiastic and communicative approach,
  • Willingness to embrace new challenges and opportunities,
  • Strong teamwork skills with a focus on internal and external customers.

The offer:

  • Hybrid work model,
  • Flexible working hours,
  • Private medical care,
  • MyBenefit Cafeteria Platform,
  • Group life insurance,
  • Employee discount,
  • Annual bonus,
  • Additional day off for your birthday,
  • Two extra days off per year,
  • Professional development,
  • Possibility of growth,
  • International team environment,
  • Relocation package,
  • Company events and initiatives,
  • Family atmosphere,
  • Attractive office location.