Multilingual Customer Care Representative
7 dni temu
Job Description:
The Customer Service Advisor with German role at Gdziepracujemy involves interacting with customers through various communication channels, providing support and resolving issues related to our products and services.
Your Key Responsibilities:
- Handle customer inquiries and concerns via phone, email, and other channels.
- Provide technical support, including internet speed tests, troubleshooting, and router installations.
- Address contract and billing inquiries thoroughly and efficiently.
- Promote and sell additional products, such as mobile contracts, after resolving service issues.
Requirements:
- Fluency in German (min. C1 level)
- Outstanding communication skills
- Administrative and technical knowledge
- Service-oriented thinking with focus on customer experience
Benefits:
- Fully remote position
- Competitive salary package
- Diverse work environment
- Equal opportunities for all
- Private medical care, life insurance
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