Aktualne oferty pracy związane z Customer Service Professional - Warszawa, Mazovia - Apifonica
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Customer Service Professional
5 dni temu
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Professional Customer Service Representative
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Senior Customer Service Professional
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Multilingual Customer Service Professional
2 dni temu
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Customer Service Professional
3 dni temu
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Customer Service Professional
6 dni temu
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Warszawa, Mazovia, Polska Neusoft Medical Pełny etatWe are seeking a highly skilled CUSTOMER SERVICE AND ENGINEERING PROFESSIONAL to join our team at Neusoft Medical.About the RoleThis role involves working closely with customers and internal stakeholders to ensure that medical devices are installed, maintained, and function optimally.The ideal candidate will have a strong background in biomedical...
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Customer Service Associate
5 dni temu
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Customer Service Representative
3 dni temu
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Customer Service Coordinator
6 dni temu
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Customer Care Professional
3 dni temu
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Customer Service Representative
17 godzin temu
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Customer Service Expert
7 dni temu
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German Customer Service Representative
3 dni temu
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Customer Support Professional
6 dni temu
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Customer Service Representative
6 dni temu
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Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatZF is looking for a highly motivated and results-driven professional to join our team as an Aftermarket Customer Service Optimization Specialist. As a Customer Service Business Analyst, you'll be responsible for driving strategic decision-making processes and enhancing efficiency and effectiveness in customer service operations.About the TeamThis role is...
Customer Service Professional
2 tygodni temu
Apifonica is an Estonian company with its headquarters in Tallinn and offices in Poland, Germany, Italy, and Latvia. We offer intelligent cloud solutions and develop software solutions for communication services for businesses in Europe.
Our high-load cloud communications platform allows companies to automate their conversations with customers. This automation is tailored to the customer's goals, as our experts analyze their workflows and customize our platform to fit their project.
Among our customers are big brands such as Ergo (Germany), Huawei (Germany), Decathlon (Poland), LPP (Poland), Sportsalliance (Netherlands), 4F (Poland), SkyEng (Cyprus), Jeronimo Martins (Poland), and others.
Job Description- Provide professional and customer-oriented support to SMS, Telecom, and Voicebot customers via email and messengers.
- Handle Hubspot tickets efficiently, ensuring timely responses and resolutions.
- Manage VIP customer interactions, delivering personalized support to high-priority clients.
- Conduct deep diagnostics and troubleshoot complex technical issues following established procedures.
- Actively communicate with clients, keeping them informed about the status and resolution of their issues.
- Facilitate the onboarding process for new users and offer technical education and training if needed.
- Collaborate closely with in-house technical teams to escalate and resolve cases efficiently.
- Track and manage support cases from initiation to full resolution, ensuring client satisfaction.
- Polish language + English (B2+) language proficiency.
- Experience in technical support within the telecom or SaaS industry preferred, with a solid understanding of SMS protocols and telecommunication technologies.
- Higher education (at least partially complete), preferably technical in the field of communications/IT.
- Strong problem-solving skills, excellent written and verbal communication, and the ability to prioritize tasks in a fast-paced environment.
