IT Service Delivery and Performance Expert

8 godzin temu


Puszkarska l Kraków, Polska Euroclear Pełny etat

About Us:

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Euroclear is a leading financial institution that connects over 2,000 financial institutions across the globe. We are committed to facilitating and accelerating a sustainable global financial system.

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Why Choose Euroclear:

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  • We offer a highly professional international environment where you can practice your talents and work closely with inspiring colleagues from more than 80 different countries.">
  • Our learning and development environment emphasizes knowledge sharing and training, allowing you to grow professionally.">
  • Enjoy a competitive salary and comprehensive benefits package.">
  • Balance your work and life with our hybrid working model, which allows for remote work and connection at the office.">
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About the Team:

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Group Technology Services (GTS) is responsible for planning, building, and running Euroclear's global infrastructure and IT service management for its operating entities.

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Your Role:

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You will be part of the GTS team, ensuring the effective delivery of IT services to support business processes. Your expertise will help us maintain high levels of service quality while optimizing costs.

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Key Responsibilities:

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  • You will supervise operational performance data and drive IT teams to achieve and surpass contracted service levels.">
  • Develop and maintain strong relationships with key internal and external partners, including Service Owners, customers, and IT internal suppliers.">
  • Act as the guardian of Service Offerings quality from inception to delivery.">
  • Maintain team Operational Level Agreements (OLAs) and operational procedures.">
  • Proactively handle service levels, focusing on preventing failures and implementing corrective actions when necessary.">
  • Collaborate with Change Managers to understand Service Level Management requirements for proposed new services and changes.">
  • Take responsibility for Monthly Service Review and Quarterly Service Review processes, ensuring their effective execution.">
  • Be accountable for every aspect of Performance Management, including problem escalation and SLA management.">
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Requirements:

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  • Advanced proficiency in MS Excel.">
  • ITIL v4 certification or equivalent.">
  • Financial analysis skills, including pricing and recharging.">
  • Strong analytical skills.">
  • Experience with Agile methodologies.">
  • Stakeholder management abilities.">
  • Excellent communication skills.">
  • High stress resistance.">
  • Effective prioritization skills to meet recurring deadlines.">
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What We Offer:

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  • A highly collaborative and supportive work environment.">
  • Ongoing training and development opportunities.">
  • A competitive salary and benefits package.">
  • The chance to work on challenging projects and contribute to the company's growth.">
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Join Our Mission:

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We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. If you need any specific accommodation due to disability or any other reason, please let us know during your application process.



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