IT Technical Specialist Position

5 dni temu


Kraków, Polska HSBC Service Delivery Pełny etat

HSBC Service Delivery is seeking a highly skilled Senior IT Technical Analyst to join our local IT Enablement Team.

The successful candidate will be responsible for technical asset management, capacity planning, maintenance activities, and implementing changes in the local IT infrastructure.

This role requires strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

A competitive salary of approximately €50,000 - €60,000 per annum, plus additional bonuses and benefits, makes this an attractive opportunity for professionals looking to advance their careers.

Job Description:
  • Key Responsibilities:
  • Manage and maintain software and hardware assets within the local entity.
  • Conduct performance troubleshooting for endpoint devices and provide support and advice to business stakeholders.
  • Ensure service quality targets are met for platform services.
  • Troubleshoot errors and manage vendors to resolve issues.
  • Develop automation capabilities to reduce infrastructure complexity.
  • Collaborate with business stakeholders and IT teams to address security vulnerabilities and implement project milestones.
  • Participate in on-call duties (24/7) for two weeks a month.
Requirements:
  • Essential Skills and Qualifications:
  • Proven experience in a technical IT role, specialising in project coordination.
  • Good Excel knowledge with pivot experience.
  • Understanding of risk and issue management principles.
  • Broad understanding of enablement scoped IT hardware, software, operations, and networks.
  • Knowledge of project lifecycles, tools, and methodologies used by the Group.
What We Offer:
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking


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