Live Operations Agent

4 tygodni temu


Warszawa, Mazovia, Polska Glovo Pełny etat

At Glovo, we're on a mission to revolutionize the way people connect with their everyday needs. As a Live Operations Agent, you'll be at the forefront of this journey, supporting users, couriers, and partners in email and voice channels. Your role will be to ensure the highest possible level of satisfaction, solving the most challenging issues and providing feedback to responsible teams.

Key Responsibilities:

  • Support users, couriers, and partners in email and voice channels
  • Develop processes and procedures to keep operations running efficiently
  • Participate in intra-team projects to develop tools and procedures used in the support team
  • Provide feedback from users, couriers, and partners to responsible teams
  • Control live operations and make them work efficiently at all times
  • Be responsible for making every order delivered in excellent conditions

Requirements:

  • You know how to work with difficult customers
  • You are used to working under pressure
  • You are comfortable using technology on a daily basis
  • You are flexible and have shifting availability
  • You speak Polish at a native level
  • You speak English at a communicative level (min B2 level)

We believe driven talent deserves:

  • An enticing equity plan that lets you own a piece of the action
  • Top-notch private health insurance to keep you at your peak
  • Monthly Glovo credit to satisfy your cravings
  • Discounted gym memberships to keep you energized
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
  • Enhanced parental leave
  • Online therapy and wellbeing benefits to ensure your mental well-being

We thrive on diversity and believe it enhances our teams, products, and culture. We're committed to providing equal opportunities to talent from all backgrounds. Feel free to note your pronouns in your application.


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