Live Operations Coordinator
1 miesiąc temu
We're seeking a skilled Live Operations Specialist to join our team, responsible for providing exceptional support to our couriers and ensuring seamless delivery experiences for our customers.
As a key member of our Live Operations team, you'll be the first point of contact for our couriers, providing timely and effective support to resolve issues and optimize delivery times. Your excellent communication skills, problem-solving abilities, and adaptability will enable you to thrive in this fast-paced environment.
Key responsibilities include:
- Collaborating with internal stakeholders to ensure seamless communication and coordination;
- Tracking deliveries to optimize delivery times and improve customer satisfaction;
- Following our automated order distribution system to ensure efficient order processing;
- Providing exceptional customer service via chat or phone, and in exceptional cases, directly with customers.
We're seeking candidates with:
- Excellent communication skills in English, with additional language proficiency a plus;
- Prior customer service or operations experience is a significant advantage;
- Strong communication and problem-solving skills, with the ability to handle multiple couriers and stakeholders;
- Motivation to continuously improve knowledge and skills;
- Ability to work under pressure, multitask, and prioritize tasks effectively;
- Flexibility to work on shifts and adapt to changing circumstances.
We're proud to offer:
- A dynamic and informal work environment with opportunities for growth and development;
- A competitive salary and comprehensive benefits package;
- A hybrid working model that balances flexibility and collaboration;
- A strong focus on personal development, including workshops and training opportunities;
- A budget for ordering lunches, private healthcare, and a sports card.
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