Client Support Specialist
11 godzin temu
As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.
Responsibilities:- Handle a variety of incoming customer requests, including purchase orders (POs), inquiries about order statuses, and the registration and follow-up of credits and service complaints
- Collaborate with various internal departments to address and resolve customer inquiries, ensuring effective problem-solving and customer satisfaction
- Identify opportunities for process improvements and collaborate within the CS team to implement changes that enhance customer service processes
- Accurately and promptly log all customer requests into applicable systems such as SAP ERP and the complaints registration system
- High school diploma or equivalent; bachelor's degree in business, communications, or a related field preferred
- Previous customer service experience is a plus, with a strong preference for backgrounds in Life Sciences
- Proficient in English (B2 level)
- Familiar with SAP ERP or similar systems, enabling efficient management of operational processes
- Good customer orientation with a commitment to providing exceptional service
- Team player with a positive attitude and a willingness to collaborate with others
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Multilingual Client Support Specialist
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Global Client Support Specialist
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French Customer Support Specialist Role
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