IT Support Systems Coordinator

14 godzin temu


Katowice, Polska Reply Polska Sp. z o. o. Pełny etat
About the Role

We are seeking a highly skilled IT Support Systems Coordinator to join our team. As a key member of our support team, you will play a pivotal role in managing and enhancing our IT support systems, including PagerDuty and Jira Service Management.

Key Responsibilities:
  • Process Optimization: Work closely with first-level support teams and stakeholders to optimize processes, coordinate operations, and ensure high-quality service delivery.
  • Ticket Management: Establish and configure new technical and business services in PagerDuty to meet organizational needs, report on incident and service request metrics, and oversee the timely resolution of incident tickets.
  • Team Collaboration: Support the onboarding of new team members by maintaining the Jira Service Management portal and providing training as needed.
About Us

We are Red Reply, a leading Oracle Cloud partner specializing in Oracle Cloud solutions. Our mission is to provide innovative IT support systems that enhance our customers' experience.

What We Offer
  • Motivizer Benefits Platform: A comprehensive benefits platform that allows you to choose and manage all your benefits in one place.
  • Language Courses: Access to a multi-language learning platform enabling you to practice your language skills and learn new ones.


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