IT Support Systems Coordinator
14 godzin temu
We are seeking a highly skilled IT Support Systems Coordinator to join our team. As a key member of our support team, you will play a pivotal role in managing and enhancing our IT support systems, including PagerDuty and Jira Service Management.
Key Responsibilities:- Process Optimization: Work closely with first-level support teams and stakeholders to optimize processes, coordinate operations, and ensure high-quality service delivery.
- Ticket Management: Establish and configure new technical and business services in PagerDuty to meet organizational needs, report on incident and service request metrics, and oversee the timely resolution of incident tickets.
- Team Collaboration: Support the onboarding of new team members by maintaining the Jira Service Management portal and providing training as needed.
We are Red Reply, a leading Oracle Cloud partner specializing in Oracle Cloud solutions. Our mission is to provide innovative IT support systems that enhance our customers' experience.
What We Offer- Motivizer Benefits Platform: A comprehensive benefits platform that allows you to choose and manage all your benefits in one place.
- Language Courses: Access to a multi-language learning platform enabling you to practice your language skills and learn new ones.
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