Care Coordinator

4 miesięcy temu


Katowice, Polska Grupa Absolvent Pełny etat

Care Coordinator (Poland)
Remote, PL

About Us:
Tens of millions of Americans are unable to manage their chronic conditions with
commercial medications. Using specialized compounded formulas tailored for individual
patient needs, Henry helps people who have been left behind by the commercial
market, all while remaining easy, accessible, and affordable. Our customers get access
to the care they need, and save thousands of dollars on out-of-pocket healthcare
expenses per year
Apply today to make a direct, daily impact in one of the fastest-growing startups in the
country - we are excited to meet you
We are seeking dynamic and experienced Care Coordinators to join our growing team.
As the primary point of contact for our valued customers, you will provide exceptional
support and assistance through inbound and outbound communication channels,
ensuring timely and accurate service that exceeds our customers' expectations. With
your expertise, you will manage customer interactions with professionalism and care,
becoming a key member of our dedicated customer support team. Join us and make a
meaningful impact on the customer experience.

 

Key responsibilities:
● Provide exceptional customer service to clients and customers by answering
their questions, addressing their concerns, and resolving any issues they may
have via phone and email.
● Use customer relationship management software (CRM) to manage customer
interactions and track customer information, orders, and schedules.
● Perform data entry tasks to accurately and efficiently enter and update customer
information, orders, and schedules.
● Collaborate with other team members to provide a seamless and efficient
customer service experience.

Requirements:

  • At least 1 year of customer service experience is required.
  • Strong communication and interpersonal skills, including the ability to listen
    actively, empathize with customers, and clearly articulate solutions to their
    problems.
  • Good knowledge of Polish and English
  • The ability to handle difficult situations and complaints with tact and
    professionalism.
  • Proficiency in using phone and computer systems for customer interactions.
  • A positive attitude and a commitment to providing excellent customer service.
  • Private work environment due to HIPAA regulations.
  • Previous experience in healthcare and/or startup companies is a plus
  • Open to work a flexible schedule.
  • eligible to open one-person business in Poland

 

Salary:

11,000 zł brutto per month, b2b contract.
Equal Opportunity Statement:
Henry Meds is committed to promoting an inclusive work environment free of
discrimination and harassment. We value a diverse and balanced team where everyone
can belong.



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