Crypto Support Expert
7 dni temu
At TN Poland, we are dedicated to building exceptional teams for growing companies in the fintech industry.
We connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.
This role is an exciting opportunity to join a leading crypto processing company as a Technical Support Manager. You will be responsible for the full technical support lifecycle of crypto payment processing solutions—from seamless integration to providing top-tier support and continuous service improvement.
About the RoleYou will manage the full integration lifecycle, ensuring smooth onboarding and optimal long-term performance. This includes technical issue resolution, system monitoring, incident response, process optimization, knowledge management, and collaboration with cross-functional teams.
The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer success. Key responsibilities include:
- Maintaining detailed records of merchant interactions, troubleshooting guides, and internal documentation.
- Overseeing the in-house crypto processing system, proactively identifying and resolving issues.
- Improving support procedures to enhance merchant experience and scale operations.
The successful candidate will possess:
- Technical experience in the crypto industry, with knowledge of blockchain payment processing.
- Strong focus on delivering an outstanding merchant support experience.
- Ability to investigate and resolve complex technical issues efficiently.
- Comfortable working in a fast-paced and dynamic environment.
We offer a competitive salary with performance-based growth opportunities. Flexible shifts will be adjusted as the team grows to ensure efficient coverage. Join a forward-thinking company in blockchain and fintech and make an impact in the crypto world.
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