Customer Service Representative

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

About PayU

We are a leading fintech company, part of Prosus group, one of the largest technology investors in the world. Our vision is to build a world without financial borders where everyone can prosper.

We deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

As a Customer Service Representative, you will provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system.

Responsibilities:
  • Supporting B2B and B2C customers via phone, email, live chat.
  • Managing customer databases in the operating system.
  • Verification and identification of contacting customers and substantive recognition of the reported problem.
  • Recording and forwarding requests to other operational departments.
  • Communicating with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications and Experience:

  • Education - minimum secondary education.
  • English language – minimum B2 level.
  • Advantage: basic level of Czech or Romanian languages.
  • Very good knowledge of the Polish language both in speech and writing.
  • Ability to formulate thoughts clearly in written form.
  • Good working knowledge of the Office package (Word, Excel, Power Point).
  • Minimum six months of experience in Customer Support.

About our Work Culture:

We strive to create a diverse, inclusive and safe environment for all of our people, communities, and customers. We have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.



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