Senior IT Support Specialist
4 tygodni temu
Job Description
Req ID: 287191
NTT DATA Services is seeking a skilled IT Support Analyst to join their team in Warsaw, Poland. As a key member of the team, you will be responsible for providing technical support for hardware and software across multiple sites.
Key Responsibilities
- Perform troubleshooting, parts replacement, system upgrades, and repair on desktops, laptops, and printers.
- Install, maintain, and optimize desktop and notebook configurations at customer sites.
- Identify potential issues that could impact end-user experience and take corrective action.
- Perform inventory duties, including shipping and receiving of hardware assets.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
- Instruct users in the operation and maintenance of the system.
Requirements
- Knowledge and experience of Windows 10 and Office 365.
- Excellent customer service and communication skills.
- Break Fix IT Support, Desk Side Support, and Install, Move, Add Change (IMAC) experience.
- Good knowledge of diagnosis tools and processes.
- Basic understanding of software distribution technologies (e.g. SCCM).
- Fluent in Polish and English.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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