Customer Service Representative with Language Expertise
3 tygodni temu
As a Customer Service Specialist with foreign language expertise, you will be part of a dynamic team at Goldman Recruitment, dedicated to delivering exceptional customer experiences.
Key Responsibilities:
- Handle and respond to business inquiries and incoming calls efficiently, utilizing your strong communication skills and product knowledge.
- Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources.
- Process customer requests and ensure data accuracy by updating our database regularly.
- Keep detailed records of all customer interactions in our ticketing system.
- Support the deployment and adoption of new IT solutions within the team.
- Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience.
- Collaborate with and support team members to help them build their skills and capabilities.
- Engage in cross-departmental projects, contributing beyond the scope of regular duties.
Requirements:
- Communicative English (minimum B2).
- Proficiency in one of the following languages at a fluent level (C1): Slovenian, Bulgarian, Romanian, or Danish.
- Another European language at a fluent level (C1).
- Enthusiastic and communicative approach.
- Willingness to embrace new challenges and opportunities.
- Strong teamwork skills with a focus on internal and external customers.
The Opportunity:
- Hybrid work model.
- Flexible working hours.
- Private medical care.
- MyBenefit Cafeteria Platform.
- Group life insurance.
- Employee discount.
- Annual bonus.
- Additional day off for your birthday.
- Two extra days off per year.
- Professional development.
- Possibility of growth.
- International team environment.
- Relocation package.
- Company events and initiatives.
- Family atmosphere.
- Attractive office location.
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