Delivery Excellence Manager

7 dni temu


Poznań, Greater Poland Hunter International, Inc. Pełny etat

Company Overview

Hunter International, Inc. is a leading IT services provider specializing in cyber defence and IT solutions for various industries, including defence, critical infrastructure, and BFSI.

Our team of experts holds personal security clearances, enabling them to work on classified IT projects. We have over 200 tech professionals involved in sensitive information projects, with 1000 more ready to support your initiatives.

We offer scalable solutions and act as a one-stop destination for all your tech needs.

About the Role

This Client Success Strategist role offers an exciting opportunity to contribute to our growth and success while developing strong client relationships and delivering high-quality consultancy services.

Skill Requirements
  • Experience in IT Service Delivery or Account Management: With 2-3 years of relevant experience, you will bring a solid understanding of service delivery dynamics and client relationship management.
  • Fluency in English: Exceptional communication skills are essential for effective engagement with clients and consultants.
  • Willingness to Travel: You should be prepared to conduct regular on-site visits, primarily in Belgium, to maintain and strengthen client relationships.
  • Public Sector Experience: Experience working with public sector or governmental clients is valuable for navigating unique challenges and requirements.
  • Innovative Problem-Solving: A strong desire to explore and implement innovative methods to reach clients and address challenges is key to your success.
  • Self-Motivation and Resilience: The role demands a high level of self-motivation, persistence, and ability to maintain composure under pressure.
  • Exceptional Organizational Skills: Your ability to organize and manage multiple tasks simultaneously ensures service delivery meets the highest standards.
Responsibilities
  1. Service Delivery Management: Ensuring efficient and cost-effective delivery of consultancy services, meeting and exceeding client expectations.
  2. Client Relationship Management: Developing and maintaining strong, long-term relationships with clients and consultants through regular on-site visits, active listening, and prompt issue resolution.
  3. Project Understanding and Support: Gaining deep insight into ongoing projects to better support the recruitment process of consultants.
  4. Process Analysis and Optimization: Analyzing client and internal processes to identify areas for improvement, creating strategies for enhanced service delivery, and ensuring efficiency and client satisfaction.
  5. Performance Monitoring and Reporting: Regularly monitoring performance against KPIs, deadlines, and procedures, providing detailed reports to company management outlining performance, feedback, and areas for improvement.
  6. Contract Negotiation and Service Portfolio Development: Gathering feedback from clients, conducting performance reviews, and negotiating contracts to expand the portfolio of services provided, contributing directly to revenue growth.
What We Offer
  • Fully employment contract or B2B contract.
  • Remote or Hybrid work model.
  • Private health care fully paid by the company.
  • Co-financing for MultiSport sports card.
  • Opportunity to travel.
  • Group life insurance.
  • Training budget of 1000 PLN every 6 months.
  • Opportunity to develop and improve your skills.


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