CRM Operations Specialist

3 dni temu


Kraków, Lesser Poland AirHelp Pełny etat
About the Role

We are looking for a highly motivated and experienced CRM Operations Specialist to join our team at AirHelp. In this role, you will be responsible for managing CRM databases, defining audiences in the platform, or importing them from external databases.

You will create and manage workflow rules, data validation, and approval processes for different marketing campaigns. Your mission is to work closely with the Head of CRM and cross-functional teams to ensure the successful delivery of our CRM marketing campaigns.

This includes brief creation, content & translation requests, quality assurance, and campaign execution. You will review and fix campaign issues and track campaign performance by monitoring metrics such as open rates, click-through rates, conversion rates, ROI, etc.

Responsibilities
  • Manage CRM databases and define audiences in the platform
  • Create and manage workflow rules, data validation, and approval processes
  • Work with cross-functional teams to ensure successful delivery of CRM marketing campaigns
  • Review and fix campaign issues
  • Track campaign performance


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