Operations Supervisor

1 dzień temu


Warszawa, Mazovia, Polska Just Eat Takeaway Pełny etat
Unlock Your Potential as a Live Operations Supervisor

Are you a natural leader with a passion for logistics and customer satisfaction? We're seeking a skilled Live Operations Supervisor to join our team at Just Eat Takeaway, a global food delivery powerhouse with a presence in 24 countries.

About the Role

As a Live Operations Supervisor, you'll be the operational point of contact for our agents, guiding them towards a new way of working. You'll lead the team towards process improvements, monitor performance, and proactively initiate changes to enhance our delivery experience.

Main Responsibilities
  • Recruit, lead, and develop a high-performing team of agents;
  • Conduct performance reviews and provide continuous feedback to ensure team members are meeting their full potential;
  • Help agents solve complex situations and provide logistical insights to drive improvement;
  • Monitor team performance and adjust strategies as needed to achieve exceptional results;
  • Collaborate with stakeholders to identify and implement process improvements;
  • Regularly consult with other supervisors and international stakeholders to ensure alignment and best practices;
  • Lead internal projects to drive business growth and customer satisfaction.
What We're Looking For

We're seeking a strong coach with a 'down-to-earth' attitude, analytical skills, and the ability to identify and implement improvements. You'll have 1+ years of experience as a manager in an operational environment, managing and improving KPIs. Excellent communication skills in English and an additional language matching our Scoober markets are a must.

Our Offer
  • A dynamic and informal work atmosphere with a focus on personal development;
  • A challenging environment that will stimulate you to grow as a professional;
  • Being part of an ambitious, growing team with a strong focus on customer satisfaction;
  • Competitive salary and a hybrid working model (2 days from office, 3 days from home);
  • Strong focus on personal development (workshops / training);
  • Budget for ordering lunches (Takeaway Pay), private health care, and a sports card.
About JET

At Just Eat Takeaway, we're a team of innovators, thinkers, and doers who are passionate about delivering exceptional food experiences. We're committed to fostering an inclusive, diverse, and supportive culture that celebrates every aspect of our JETers. Join us and be part of a dynamic environment that's always on the move, growing, and celebrating our successes.


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