Support Specialist

3 godzin temu


Warszawa, Mazovia, Polska Synder Pełny etat
About Synder

Synder is a cutting-edge accounting automation software that empowers accounting professionals and business owners to streamline their ecommerce sales and subscriptions processes.

Our innovative platform connects all sales channels and payment methods into a unified ecosystem, leveraging our proprietary API to simplify data management.

With Synder, businesses can rely on a single source of truth for their financial data, ensuring accuracy and efficiency in their accounting processes.

What We're Looking For

We're seeking a highly motivated and experienced Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various channels, including email, chat, phone, and video conference.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Work collaboratively with our team to ensure customer satisfaction
  • Provide installation, training, troubleshooting, and maintenance support to customers
  • Write user guides and participate in customer behavior research
  • Analyze customer feedback to identify potential issues and improve user experience
  • Manage and resolve complex customer cases with excellent communication skills
Requirements

To be successful in this role, you will need:

  • Fluent English with excellent written and verbal communication skills
  • Ability to work 5 days a week from 3 pm to 11 pm CET with flexible scheduling options
  • Excellent listening and problem-solving skills
  • Ability to handle complaints and difficult situations in a calm and patient manner
  • Proactivity, initiative, and enthusiasm for personal development
Preferred Qualifications

While not required, experience in SaaS B2B customer support and strong computer literacy are highly valued in this role.



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