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Senior Customer Service Key Account Manager with German Proficiency
1 tydzień temu
SENIOR CUSTOMER SERVICE KEY ACCOUNT MANAGER
We are seeking a seasoned customer service professional to lead our key account customer service team in Warsaw, Poland.
About the Role:In this position, you will be responsible for overseeing customer service operations, managing customer orders, and resolving any issues that may arise. You will also work closely with the Key Account Manager and Demand Planners to ensure that customer requirements are met.
To succeed in this role, you will need a strong background in customer service leadership, excellent communication skills, and proficiency in German language.
Main Responsibilities:- Lead customer service operations for key accounts.
- Manage customer orders and resolve any issues related to order management.
- Collaborate with the Key Account Manager and Demand Planners to meet customer requirements.
- Develop and implement strategies to enhance customer experience and satisfaction.
- 8+ years of experience in customer service leadership role.
- Advanced proficiency in German language (speaking and writing).
- Exceptional communication and interpersonal skills.
- Relevant degree or certification.
