Problem Manager

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska Experis Manpower Group Pełny etat
Problem/Incident Manager

We are seeking a skilled Problem/Incident Manager to join our team at Experis Manpower Group. As a key member of our team, you will be responsible for driving incident and problem management tasks, collaborating with stakeholders, and ensuring efficient problem resolution.

Key Responsibilities:
  • Drive incident and problem management tasks, collaborating with cross-functional teams to identify and resolve issues.
  • Engage with stakeholders to ensure effective communication and timely resolution of incidents and problems.
  • Develop and implement process improvements to enhance incident and problem management capabilities.
  • Lead and motivate team members to achieve goals and deliver high-quality results.
  • Collaborate with the capability team to coordinate tasks and deliveries, ensuring timely completion and high-quality outcomes.
Requirements:
  • 3-5 years of experience in IT incident and problem management, preferably in a regulated institution.
  • 2-3 years of leadership experience in a business role, driving resolution in a fast-paced environment.
  • Exceptional stakeholder management skills, with the ability to connect and collaborate with people and drive results through others.
  • ITIL certification in Incident and Problem Management is preferred.
What We Offer:
  • 100% remote work opportunity, with a base in Poland.
  • Long-term B2B contract via Experis.
  • MultiSport Plus, Group insurance, Medicover Premium, and e-learning platform.

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