Customer Service Representative

9 godzin temu


Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

We are seeking a highly motivated and organised individual to fill the role of Order Intake Representative at Randstad Polska Sp. z o.o. As a key member of our team, you will be responsible for processing incoming orders and providing exceptional customer service.

About the Team

We are a close-knit team that values collaboration and open communication. Our team members are passionate about delivering excellent customer service and working together to achieve our goals.

Responsibilities
  1. Process incoming EMEA portal and orders
  2. Create customer service cases and set the appropriate follow-up
  3. Conduct quality checks to ensure accuracy of data entry
  4. Send requests for specimens and complete subsequent follow-up
  5. Administer activities in pertinent queues
  6. Contact medical personnel, to obtain information required to complete the order entry process
  7. Document all phone calls and follow-up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
  8. Provide assistance, information, and education to customers in accordance with department policies and procedures
  9. Work closely with our billing team to coordinate information on payer requirements
  10. Assist in building on existing customer base by providing the highest level of customer service and support
  11. Maintain a proper database of our accounts and contacts


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