Portuguese Speaking Customer Experience Representative
9 godzin temu
**Job Description**
We are seeking a highly skilled Senior Customer Service Representative to join our team at Hays Poland Sp. z o.o.
Responsibilities and Expectations:
- Log all requests and complaints accurately and efficiently into applicable systems.
- Address customer inquiries and resolve root causes of issues through effective communication and collaboration.
- Develop and implement solutions to improve operational effectiveness.
- Support resource planning and operational assignments, taking ownership of specific tasks delegated by the supervisor/manager.
- Monitor and analyse KPIs to identify areas for improvement and implement corrective actions.
- Contribute to the training and development of junior team members, promoting a culture of exceptional customer service.
Requirements and Qualifications:
- Minimum of 2 years of experience in a customer service role, preferably in a highly regulated environment.
- Proficiency in English (C1 level).
- Fluency in Portuguese (C1 level).
- Knowledge of SAP ERP or similar systems.
- Bachelor's degree or equivalent experience in customer service, business administration, or a related field.
What We Offer:
- Opportunities for career growth and development in an international company.
- A supportive and inclusive work environment.
- Hybrid work mode (2/3).
- Employment contract.
- Benefit package.
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