Portuguese Speaking Customer Experience Representative

9 godzin temu


Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

**Job Description**

We are seeking a highly skilled Senior Customer Service Representative to join our team at Hays Poland Sp. z o.o.

Responsibilities and Expectations:

  • Log all requests and complaints accurately and efficiently into applicable systems.
  • Address customer inquiries and resolve root causes of issues through effective communication and collaboration.
  • Develop and implement solutions to improve operational effectiveness.
  • Support resource planning and operational assignments, taking ownership of specific tasks delegated by the supervisor/manager.
  • Monitor and analyse KPIs to identify areas for improvement and implement corrective actions.
  • Contribute to the training and development of junior team members, promoting a culture of exceptional customer service.

Requirements and Qualifications:

  • Minimum of 2 years of experience in a customer service role, preferably in a highly regulated environment.
  • Proficiency in English (C1 level).
  • Fluency in Portuguese (C1 level).
  • Knowledge of SAP ERP or similar systems.
  • Bachelor's degree or equivalent experience in customer service, business administration, or a related field.

What We Offer:

  • Opportunities for career growth and development in an international company.
  • A supportive and inclusive work environment.
  • Hybrid work mode (2/3).
  • Employment contract.
  • Benefit package.
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