Action Coordinator

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Cross Border Talents Pełny etat

Breakdown Resolution Specialist Opportunity


Cross Border Talents is seeking a skilled Breakdown Resolution Specialist to join our dynamic team in Ghent, Belgium. As a key member of our international client's team, you will play a vital role in ensuring our customers receive exceptional support during breakdown situations, leaving a lasting positive impression of our brand.



Key Responsibilities:

  • Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and ensure vehicle uptime.
  • Manage breakdown cases across Europe, communicating fluently with customers in their native language and navigating designated systems for essential information.
  • Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
  • Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
  • Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
  • Embrace a culture of continuous learning, supporting team development and sharing knowledge.
  • Maintain flexibility to work within a rotational shift system.


Requirements:

  • Customer-centric mindset with a positive outlook and strong communication abilities.
  • Motivated to excel and eager to contribute to a collaborative team environment.
  • Highly proficient in English with at least one of the following language combinations:

    • Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
    • Highly proficient in English with the knowledge of French, German, and Dutch.

  • Willingness to adapt to a flexible shift schedule.


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