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Breakdown Resolution Specialist Opportunity
Cross Border Talents is seeking a skilled Breakdown Resolution Specialist to join our dynamic team in Ghent, Belgium. As a key member of our international client's team, you will play a vital role in ensuring our customers receive exceptional support during breakdown situations, leaving a lasting positive impression of our brand.
Key Responsibilities:
- Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and ensure vehicle uptime.
- Manage breakdown cases across Europe, communicating fluently with customers in their native language and navigating designated systems for essential information.
- Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
- Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
- Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
- Embrace a culture of continuous learning, supporting team development and sharing knowledge.
- Maintain flexibility to work within a rotational shift system.
Requirements:
- Customer-centric mindset with a positive outlook and strong communication abilities.
- Motivated to excel and eager to contribute to a collaborative team environment.
- Highly proficient in English with at least one of the following language combinations:
- Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
- Highly proficient in English with the knowledge of French, German, and Dutch.
- Willingness to adapt to a flexible shift schedule.
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