Customer Service Representative

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska DSV Pełny etat

Role Overview:

As a key member of our team at DSV, you will be responsible for providing exceptional customer service and support to our clients. This involves handling customer inquiries, resolving issues, and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Provide ongoing support to clients, including training and documentation
  • Develop and maintain relationships with key customers
  • Contribute to process improvements and identify opportunities for service enhancement

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Good knowledge of MS Office package, particularly Outlook and Excel
  • Fluency in Polish and English language
  • Ability to work effectively in a team environment

What We Offer:

  • Career development opportunities
  • Comprehensive onboarding program
  • Internal training catalogue
  • Private medical care
  • Group insurance
  • Bonus payment system
  • Holiday bonuses
  • Employee referral program

About Us:

DSV is a global transport and logistics company dedicated to delivering innovative and reliable solutions to our customers. We are committed to building long-term relationships with our clients and employees, and we strive to be the preferred partner for all our customers' logistics needs.

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