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Customer Service Professional

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

As a Customer Service Professional, you will play a pivotal role in delivering exceptional support to our clients and customers.

You will be responsible for handling customer inquiries and resolving issues through various channels, including calls, emails, and tickets. Additionally, you will have the opportunity to expand your skillset by supporting customers via chat and other emerging channels in the future.

The services will be provided in Swedish and English, so fluency in these languages is essential.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and efficiently.
  • Provide support via multiple channels, including calls, emails, and tickets.
  • Maintain a high level of professionalism and customer service excellence at all times.
  • Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
  • Keep accurate records of customer interactions and transactions.