Service Manager
1 dzień temu
Job Summary
We are seeking a highly skilled Service Manager to oversee and coordinate the repair operations within our organization. As a key member of our team, you will be responsible for ensuring that all repairs are completed efficiently, safely, and in accordance with company standards and regulations.
Key Responsibilities
- Lead and manage a team of repair technicians to achieve departmental goals and objectives.
- Oversee all aspects of repair operations, including diagnosing issues, conducting repairs, and ensuring quality control.
- Develop and implement efficient repair processes to maximize productivity and minimize downtime.
- Manage inventory levels of repair parts and supplies to ensure adequate stock levels.
- Implement and maintain quality assurance standards to ensure that all repairs meet or exceed company standards and customer expectations.
- Ensure compliance with all safety regulations and protocols to maintain a safe working environment for repair technicians.
- Collaborate with customer service and sales teams to address customer inquiries, concerns, and complaints related to repairs.
- Monitor key performance indicators (KPIs) to track repair efficiency, quality, and customer satisfaction.
- Develop and manage departmental budgets, including forecasting repair costs, labor expenses, and equipment investments.
Requirements
- Bachelor's degree in mechanical engineering, electrical engineering, or a related field (preferred).
- Proven experience in repair operations management, preferably in a manufacturing or industrial setting.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent problem-solving skills and mechanical aptitude, with the ability to diagnose and troubleshoot complex issues.
- Knowledge of safety regulations and protocols, with a commitment to promoting a culture of safety.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Effective communication skills, with the ability to interact professionally with internal teams, customers, and suppliers.
- Proficiency in Microsoft Office Suite and repair management software.
- Willingness to work flexible hours and travel as needed.
What We Offer
- A great job, highly professional environment, and friendly work culture.
- Growth opportunities within an international organization.
- Private health care (Medicover).
- Multisport.
- Performance-based yearly merit increase.
- Recruitment referral bonus.
- Company social benefits fund.
- Opportunity to join a group life insurance plan.
- Smart casual dress code.
Our Values
- Collaborative entrepreneurial spirit.
- Winning through customers.
- High ethical standards, openness, and trust.
- Expectations for results.
- Respect and value people.
Apply Now
Join Dover Corporation and make a difference in our organization. We are an equal opportunities employer and welcome applications from all qualified candidates.
Fraudulent recruiting disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.
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