Multilingual Support Specialist

7 dni temu


Kraków, Lesser Poland QLF Brands B.V. Pełny etat
About Us

QLF Brands B.V. is a leading provider of innovative lighting solutions in Europe. Our company operates in 36 countries with a team of over 160 colleagues. We are proud to represent three sparkling brands: QAZQA, Lampenlicht, and FittinQ.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our customer service team. As a multilingual customer service employee, you will play a critical role in delivering exceptional customer experiences and supporting our foreign customer service teams.

Your key responsibilities will include:

  • Handling customer inquiries and complaints via email, telephone, or chat
  • Communicating effectively with customers and colleagues through various channels
  • Maintaining accurate records and data in our CRM system
Responsibilities

In addition to the above responsibilities, you will also be expected to:

  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development programs to improve your skills and knowledge
  • Contribute to the continuous improvement of our processes and procedures
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Fluency in English and another language (such as Spanish, Swedish, German, French, Italian, Portuguese, or Greek)
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Basic knowledge of Salesforce or similar systems
  • Availability to work Monday to Friday from 08.00-17.00 (including one hour lunch break)
What We Offer

We offer a range of benefits to our employees, including:

  • A competitive salary and performance-related bonuses
  • A comprehensive pension plan
  • A tempting package of employment benefits, including 25 vacation days and compensation for travel expenses
  • The opportunity to work in a dynamic and growing organization with a strong focus on innovation and customer satisfaction
Culture

We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional customer experiences and making a difference in the lives of our customers. If you share our values and are passionate about customer service, we would love to hear from you.



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