Customer Care Senior Process Associate

9 godzin temu

Kraków, Lesser Poland Genpact Pełny etat
Job Title: Customer Care Senior Process Associate

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary:

We are seeking a highly skilled and motivated Customer Care Senior Process Associate to join our team. As a key member of our Customer Care team, you will be responsible for performing operational tasks within the Logistic Claims area, ensuring accurate and efficient resolution of tasks to achieve fixed service level targets. You will also be responsible for ensuring compliance with related financial controls and coordinating continuous improvement actions. Additionally, you will work closely with warehousing, distribution, and transportation teams to ensure efficient cooperation.

Responsibilities:
  • Perform operational tasks within the Logistic Claims area.
  • Resolve claims tickets accurately and efficiently to achieve fixed service level targets.
  • Deliver different order to cash processes KPIs.
  • Cooperate with local Customer Service organizations, warehousing, distribution, and transportation.
  • Ensure Logistic Claims processes are done in compliance with related financial controls.
  • Implement improvements to current processes.
  • Involvement in projects related to the Logistic Claims area.
  • Ensure efficient customer service processes.
Qualifications:
  • High School Degree / logistics can be an advantage.
  • Advanced level of Italian.
  • Conversational level of English.
  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset.
  • Bias for action (focus on results and use of intelligent risk taking).
  • Team Alignment (team player; supports and respects others).
Preferred Qualifications:
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise).
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow).
  • Good communication skills, ability to cooperate with external and internal customers.
  • Problem solving and decision-making ability.
  • Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.).
  • Customer service orientation.
  • Ability to work effectively under pressure.
  • Knowledge of MS Office.
What We Offer:
  • Attractive salary.
  • Stable job offers - employment contract.
  • Work in a multicultural and diverse environment with employees from over 30 countries.
  • Genpact supports professional trainings and great career development opportunities.
  • Free access to our award-winning learning platform.
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.

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