IT Service Delivery Associate

6 dni temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat
About the Role

We are seeking an experienced IT Service Delivery Associate to join our team in Poland. As an IT Service Delivery Associate, you will be responsible for providing exceptional IT support to our clients, ensuring timely resolution of incidents and service requests, and maintaining accurate documentation of issues and resolutions.

The ideal candidate will possess a strong background in ITIL framework and ITSM tools, as well as experience working with Active Directory, Office 365, and remote desktop tools. They will also have excellent communication skills, both written and verbal, and be able to effectively interact with clients and internal stakeholders.

Key Responsibilities
  • Provide first and second-level IT support for multiple customers via various channels, including email, chat, and phone calls.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner.
  • Evaluate complex issues and escalate them to higher-level support teams as needed.
  • Maintain accurate documentation of issues and resolutions in our IT Service Management tool.
  • Ensure timely resolution of incidents and service requests, meeting the agreed-upon Service Level Agreements (SLAs).
What We Offer
  • A flexible benefits package tailored to your needs, including a multisport card and shop vouchers through MyBenefit cafeteria.
  • Premium medical services for employees and family members through Luxmed.
  • Life and Disability Insurance for employees and family members, as well as a profitable Voluntary Pension Fund.
  • Social Fund benefits, including holiday bonuses and kindergarten allowances.
  • Cultural events and integration opportunities for employees.
  • Reward and recognition programs for high performers.
  • Relocation assistance for accommodation, travel, and other expenses.


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