Client Relationship Manager with Italian
3 dni temu
As a seasoned professional, you'll have the unique opportunity to leverage your skills and expertise to drive business results at NielsenIQ. As a Client Relationship Manager with Italian, you'll play a vital role in fostering strong relationships with our corporate clients and delivering exceptional customer experiences.
Your primary responsibilities will include serving as the primary operational contact for clients, handling all operational concerns, and communicating effectively with clients to ensure seamless solutions. You'll work collaboratively across different teams to manage multiple projects effectively and ensure high-quality service delivery.
Key Responsibilities:
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
- Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
- Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
- Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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