Application Support Specialist

2 tygodni temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat
About the Role

This is a key position in a dynamic team of commercial engineering specialists responsible for delivering top-notch support to the Commercial Engineering division. The successful candidate will be responsible for the day-to-day operation of the applications they support, working as part of a larger global team to drive continuous improvement of our global enterprise. As a member of the team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on various technologies, you will:

  • Ensure reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Collaborate with application development teams to deliver operational readiness for new applications and features.
  • Work with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Have a thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Have experience in supporting applications built on modern application architecture and cloud infrastructure, Boomi, App Dynamics, JavaScript frameworks and libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Be responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and have a curiosity about emerging technologies.

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