Application Support Analyst
2 tygodni temu
About the Job
This role is part of a high-performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. Your duties will include delivering reliable infrastructure and application operations according to business expectations across the application portfolio, partnering with application development teams to deliver operational readiness for new applications and features, collaborating with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes, driving continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs, and thoroughly understanding ITIL processes related to incident management, problem management, application life cycle management, operational health management.
About the Role
As a Global Application Support Specialist at Thomson Reuters, you will be working with a variety of technologies such as Informatica PowerCenter/IDQ, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. You will be responsible for monitoring and analyzing business operational and technical key metrics, effectively articulating complex problems, concepts, and solutions to varied audiences, and partnering with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
About You
In this opportunity, you will be working in a fast-paced environment, motivated by complex technical and business challenges. You will have a proven track record of success participating in projects and initiatives even with ambiguous details provided, strong customer service, problem-solving, organizational, and conflict management skills, and excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. You will also have a proven ability to learn new technologies quickly and be comfortable working in a team environment.
What's in it for you?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a hybrid work model, comprehensive benefit plans, flexible and supportive benefits for work-life balance, a globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more, and a wide range of learning and development opportunities.
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