Application Support Analyst
2 tygodni temu
About the Role:
The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.
This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies.
About You:
You're a fit for the role if your background includes:
- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent in speaking and writing English.
- Creating ETL Mappings, Mapplets, Workflows, Worklets.
- Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
- Proven track record of success participating in projects and initiatives even with ambiguous details provided.
- Strong customer service, problem solving, organizational and conflict management skills.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL Certification preferred.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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