IT Service Delivery Lead

18 godzin temu


Warszawa, Mazovia, Polska Falck Digital Technology Poland Sp. z o.o. Pełny etat

Falck Digital Technology Poland Sp. z o.o. seeks an experienced IT Service Delivery Lead to join their team in Poland. As a key member of the organization's leadership, you will be responsible for driving the delivery of high-quality IT services to employees across the organization.

About the Role:
  • Oversee the day-to-day operations of IT services, including End User Computing, Modern Workplace, and Device Management
  • Collaborate with internal stakeholders to identify business needs and develop solutions
  • Manage vendor relationships and negotiate contracts to ensure cost-effectiveness
  • Analyze performance metrics to identify areas for improvement and implement changes

This role demands a strategic thinker with exceptional communication skills and experience managing large-scale IT projects.

Responsibilities include:

  • Developing and implementing operational runbooks and change requests approval processes
  • Coordinating daily activities with outsourced delivery teams and managers
  • Becoming an expert on operations and standard delivery models to clients


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