IT Service Management Expert
6 godzin temu
About the Job: The IT Service Management Expert will be responsible for overseeing the delivery of our IT services, ensuring they meet the highest standards of quality and efficiency.
Key Accountabilities:
- Drive continuous improvements and process optimization initiatives within operational service delivery
- Act as Single Point of Contact for key internal and external stakeholders
- Address/respond to escalations when services are not running as expected
- Cultivate strong feedback loops to strengthen our teams
Qualifications:
- At least 4 years of experience in IT service management in large-scale international environments (SDM or similar delivery role)
- ITIL Foundation certification
- Strong leadership skills within intercultural teams and excellent team player
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