IT Service Management Expert

6 godzin temu


Warszawa, Mazovia, Polska Falck Digital Technology Poland Sp. z o.o. Pełny etat

About the Job: The IT Service Management Expert will be responsible for overseeing the delivery of our IT services, ensuring they meet the highest standards of quality and efficiency.

Key Accountabilities:

  • Drive continuous improvements and process optimization initiatives within operational service delivery
  • Act as Single Point of Contact for key internal and external stakeholders
  • Address/respond to escalations when services are not running as expected
  • Cultivate strong feedback loops to strengthen our teams

Qualifications:

  • At least 4 years of experience in IT service management in large-scale international environments (SDM or similar delivery role)
  • ITIL Foundation certification
  • Strong leadership skills within intercultural teams and excellent team player


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