Product Support Specialist with FIS
4 tygodni temu
FIS is a leading fintech company that empowers teams to learn, grow, and make an impact in their careers and communities. As a Product Support Representative, you will work with clients to provide in-depth product support and resolve customer concerns.
About the Role:
You will handle customer inquiries, troubleshoot problems with equipment or software applications, and document customer information to support product quality programs and development. Prior banking experience is preferred, but not required.
Key Responsibilities:
- Provide exceptional customer service and support
- Troubleshoot technical issues and recommend corrective action
- Document customer information and recurring technical issues
What We Offer:
We offer a competitive salary and benefits package, including opportunities for growth and development in fintech. You will have access to innovative tools, resources, and training to help you succeed in your role.
Required Skills and Qualifications:
- Prior banking experience preferred
- Strong analytical, organizational, and time management skills
- Ability to work independently and as part of a team
Benefits:
- Competitive salary: $65,000 - $80,000 per year
- Opportunities for growth and development
- Innovative tools and resources
- Diverse and inclusive work environment
About FIS:
FIS is committed to protecting the privacy and security of all personal information. We value diversity, equity, and inclusion in our workplace and strive to create a culture of respect and empathy.
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