Order Management Coordinator: Uniting Operations for Enhanced Customer Satisfaction

1 miesiąc temu


Kraków, Lesser Poland Motorola Solutions Pełny etat
Job Description:

We are seeking a skilled Order Management Coordinator to join our dynamic team, coordinating end-to-end order processing for esteemed Commercial Partners across the NA/Latin America region.

This role promises growth and development opportunities, as well as a chance to make a significant impact in our organization. As an integral part of our operations, you will develop expertise in a specific function, assuming ownership of the process per assigned role.

Your key responsibilities will encompass the execution of the order management cycle, ensuring satisfaction of both internal and external customers through performance of various key activities:

  • Order entry/RMA process
  • Change order process
  • Hold management
  • Closing cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales)
  • Providing high customer service level assistance to our customers
  • Handling customer complaints
  • Verification of orders related documents' accuracy with thorough understanding of all customer fulfillment requirements

You will also participate in monthly close activities resulting in heavier workloads, adapting to a fast-paced business environment with a focus on first-in, first-out cycle time.

Beyond technical skills, we value teamwork and cooperation, prioritizing team goals while contributing to maintaining a good working atmosphere.

In return for your expertise, we'll support your growth with coaching & development every step of the way. Plus, enjoy benefits such as:

  • Flexible working hours
  • Hybrid mode
  • Comfortable working conditions (high-class offices, parking space)
  • Competitive salary package: estimated PLN 30,000 - PLN 40,000 per month, depending on experience and qualifications
  • Strong team-oriented culture
  • Contract of employment
  • Private medical & dental coverage
  • Life insurance
  • Multisport card or MyBenefit vouchers
  • Employee Pension Plan (PPE)
  • ESPP - Motorola Solutions stock programme
  • Trainings and broad development opportunities
  • Volleyball field and grill place next to the office
  • Lots of sport activities (Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.)
  • Access to wellness facilities and integration events

We're committed to providing an inclusive and accessible work environment, empowering every employee to be their authentic self and do their best work.


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